Custom Necklace Terms & Conditions

Our Made to Order necklaces are designed to give you the perfect fit—custom and crafted just for you! Here’s the deal:

• Pre-order & Payment: You’ll pre-order and pay upfront for your custom necklace, and we’ll get to work on creating it.
• Production Time: These are slow-fashion pieces, so your order won’t be instant. If we need to order supplies, we’ll email you with an updated ETA. Otherwise, expect your necklace within 10 business days.
• Refunds: Since these pieces are custom, we can’t offer refunds unless there’s a functionality issue. If that happens, we’ll fix it right away!
• Prefer In-Stock?: Want to wait until they’re ready to ship? Join our mailing list, and we’ll notify you when they’re back in stock.

Any Custom items ordered with "in-stock" items will be delivered to you in a split shipment, and we will cover the cost of a second parcel so you don't have to pay twice. 

We can’t wait to create your perfect piece! ✨